SHIPPING & DELIVERY

 

At The Bootroom Collection, we’re committed to delivering exclusive sports memorabilia and collectibles with the utmost care and reliability.  Please review the information below regarding our shipping timelines, delivery options, and international order conditions. 

 

 

Country

Country

Shipping Charges

UAE

Next Day Delivery
  • Free on all orders above AED 500*
  • AED 15 for order below AED 500
  • Order before 4 p.m. for next day delivery

All GCC Countries (KSA, Kuwait, Bahrain, Oman, Qatar)

2-3 Days
  • Free on all orders above AED 500*
  • AED 50 for orders below AED 500
International

5-10 Days
  • Free on all orders above AED 1000*
  • Shipping for framed items and order below AED 1000 will be calculated at checkout

 

 *Excluded framed memorabilia or bulky collectibles 

 

Note: During high-volume periods such as public holidays, promotions, and sales events, deliveries may be subject to slight delays.  

  

General Delivery Conditions 

  • Orders placed outside business hours or during UAE public holidays will be processed on the next working day. 

  • Delivery timelines are estimates, and while we strive for punctuality, time shall not be considered of the essence. 

  • Our delivery partner will attempt to contact you up to 3 times to arrange a delivery slot. 

  • If delivery fails after 3 attempts, your order may be cancelled and refunded. 

  • It is your responsibility to be available at the agreed delivery time. 

 

Special Handling – Crated Items 

Certain high-value or fragile items - such as framed memorabilia or bulky collectibles - may require custom crating to ensure safe transit. In such cases: 

  • Additional packaging fees may apply 

  • Shipping timelines may be extended to allow for secure crating and handling 

  • You will be notified prior to dispatch if your order requires special packaging or incurs any extra charges 

We take every precaution to protect your purchase and ensure it arrives in pristine condition. 

 

Tracking Your Order  

Once dispatched, you'll receive a notification with your tracking number. You can monitor your delivery status via the courier’s website.  

 Changing Your Delivery Address or Date  

 

To change your delivery date or address, please contact our Customer Support Team before dispatch.  Changes cannot be made once an order is shipped.  We are unable to deliver to addresses outside the original delivery country.  

 

International Orders & Customs Duties  

We proudly ship our products worldwide.  International orders are dispatched via reputable courier partners to ensure secure and trackable delivery.  Delivery times vary by destination and typically range from 5 to 10 working days.  Tracking information will be provided once your order has been dispatched.   

 

If you are placing an order for delivery outside the UAE, please note that your shipment may be subject to customs duties, import taxes, and other local fees depending on the destination country and the nature of the products ordered. 

 

These charges are not included in your order total and must be paid by the recipient upon delivery.  As customs policies and import regulations vary widely by country and are subject to change – The Bootroom Collection cannot estimate or control these additional costs, nor can we accept responsibility for them.  

 

Important: Any customs charges, duties, or import taxes incurred are the sole responsibility of the customer. Failure to pay these charges may result in the order being returned or destroyed by local customs authorities. 

 

For more accurate and up-to-date information, we strongly recommend contacting your local customs office or tax authority before placing your order. 

 

Please note: shipping times do not include potential delays caused by customs clearance. 

 

Customer Support  

Have a delivery question or need assistance? 
Our Customer Care Team is here to help: 
Email: info@thebootroomcollection.com  
Open Monday to Friday, 9am – 5pm (Excluding UAE Public Holidays) 

Further details on our Refund Policy can be found here.