The Bootroom Collection offers a secure, in-store PSA group submission service, providing collectors with a simple and transparent way to have their cards professionally graded. Cards are handled with care from intake to return, submitted to PSA in weekly batches, and supported by insured handling and centralised communication throughout the process.

Frequently Asked Questions

What is The Bootroom Collection’s PSA grading service?

The Bootroom Collection offers a group submission service where we securely collect your cards, batch them weekly, submit them to PSA for grading, and return them to store once grading is complete.

Does The Bootroom Collection grade my cards?

No. All grading decisions are made solely by PSA. The Bootroom Collection does not assess condition, estimate grades, or influence outcomes in any way.

Can store staff tell me what grade my card might get?

No. Store teams are not permitted to comment on condition, value, or expected grade to ensure fairness and consistency for all customers.

How do I submit my cards in store?

Complete a digital Card Submission Form in-store
Receive a printed receipt
Leave your cards securely with the store team

How must my cards be prepared?

Cards must be:

In a penny sleeve
Inside a semi-rigid sleeve

If cards are not prepared this way, store staff cannot accept or touch them. Sleeves can be purchased from store if you require.

Do you take photos of my cards?

Yes. For security and transparency:

Photos of the front and back of each card are taken at intake
Images are securely stored and linked to your submission batch

How often are submissions sent to PSA?

Submissions are sent once a week.

Cut-off: Thursday at store closing
Dispatch: Weekly batch submission

If a submission misses the cut-off, it rolls into the next batch.

Can I track my submission?

The Bootroom Collection manages tracking centrally and sends email updates once your batch is in progress.

Will the store update me directly on PSA status?

No. To avoid confusion:

All PSA updates are sent centrally by email
Store teams do not provide grading or PSA status updates

How long does PSA grading take?

Turnaround times are estimates provided by PSA only and:

Vary by service level
Do not include shipping, customs, or admin time

The Bootroom Collection cannot guarantee completion dates.

Is my card insured?

Yes. Insurance is included up to a capped value depending on the PSA service level selected.

If your card’s value exceeds the coverage:

You may request additional insurance at extra cost
The Bootroom Collection liability is limited to insured amounts

What happens if PSA says my card is worth more than declared?

PSA may apply additional charges. If this happens, you’ll be contacted before any extra fees are processed.

Can The Bootroom Collection refuse a submission?

Yes. The Bootroom Collection may decline a submission if:

Preparation requirements are not met
Insurance risk is deemed unacceptable

This is to protect both the customer and The Bootroom Collection.

How do I get my cards back?

All graded cards are returned to The Bootroom Collection store you submitted to
Collection only - no home delivery
You must present valid ID and sign on collection

Can I send someone else to collect my cards?

No. Cards are released only to the original customer with a valid ID.

What happens if there’s a delay?

Delays can occur due to:

PSA processing times
Shipping or customs

The Bootroom Collection is not liable for delays outside insured coverage.

What if my card is lost or damaged?

The Bootroom Collection liability is strictly limited to insured values under the chosen service level and courier insurance.