Returns and Refunds

At The Bootroom Collection, we take pride in offering premium-quality memorabilia and collectibles.  If you're not completely satisfied with your purchase, we’re here to help. 

 

Return & Refund Eligibility 

  • You may request a refund within 14 days of purchase for items that are faulty, damaged, or incorrect 

  • Items must be returned in their original packaging, unopened, unused, and with valid proof of purchase 

    • Refunds will be processed via the original payment method 

    • Cash payments made in-store will be refunded via bank transfer (within 5 working days) 

    • Online purchases cannot be returned or exchanged in-store

     Exclusions 

    • Trading cards are final sale and non-refundable, including individual cards, sealed packs, and boxes. 

    • Due to their collectible and speculative nature, trading card purchases cannot be returned or exchanged.  

    Damaged or Incorrect Items 

    If you have received an item that is faulty, damaged, or not what you ordered, please contact our team within 14 days. 

    Be sure to include your order number and a photo clearly showing the issue so we can assist you promptly. 

    How to Contact Us 

    For all return or refund-related queries, reach out to our Customer Care team: 

    Email: info@thebootroomcollection.com 
    Support hours: 9am – 6pm, Monday to Friday