We aim to ensure your satisfaction with every purchase. If you have any issues or are dissatisfied with your order, we're here to help.


  • You have 14 days from the date of purchase to request a refund for any faulty or damaged items.
  • To process a return or refund, you'll need a valid proof of purchase, and the product must be in its original packaging, unopened, and unused.
  • Refunds will be issued via the original payment method. Cash payments made in-store will be refunded via bank transfer, which may take up to 5 working days.
  • Please note that online purchases cannot be returned or exchanged in-store.
  • If you've received a faulty, damaged, or incorrect item, please contact us with your order number and attach a photo showing the issue. We'll promptly review the problem and provide a resolution.
  • For any return-related queries, please reach out to us at info@thebootroomcollection.com, and we'll be happy to assist you.