Frequently Asked Questions

Browse our website, add your chosen items to cart, then complete checkout with your delivery and payment details.

Please contact us as soon as possible. Changes may not be possible once an order has been processed or dispatched.

Yes, we ship worldwide. Shipping costs are calculated and added at checkout.

UAE orders typically arrive within 1–2 days. GCC orders usually take 2–3 days, while international orders generally take 3–5 days. Delivery timing may vary for framed or bulky items.

Yes. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details. Please allow up to 24 hours for tracking to become active.

For international orders, customs duties, import taxes and handling fees charged by the destination country are the customer’s responsibility unless confirmed otherwise at checkout.

The courier may re-attempt delivery or contact you to arrange another time. Additional delivery charges may apply if an order is returned to us because of an incorrect address or unsuccessful delivery attempts.

Yes, subject to destination and courier availability. Framed items require additional packaging and handling, so shipping costs are calculated at checkout or confirmed before dispatch.

Every order is carefully inspected and securely packaged. Fragile, framed and high-value items receive additional protection where required.

Same-day delivery may be available for selected UAE orders, depending on the item, delivery location and order time. Available options are shown at checkout.