Returns & Exchanges

Everything you need to know about returns, exchanges and refunds at The Bootroom Collection.

At The Bootroom Collection, we take pride in offering premium-quality memorabilia and collectibles. If you're not completely satisfied with your purchase, we’re here to help.

Return and Refund Eligibility

You may request a refund within 14 days of purchase for items that are faulty, damaged, or incorrect.
Items must be returned in their original packaging, unopened, unused, and with valid proof of purchase.
Refunds will be processed via the original payment method.
Cash payments made in-store will be refunded via bank transfer within 5 working days.
Online purchases cannot be returned or exchanged in-store.

Exclusions

Trading cards are final sale and non-refundable, including individual cards, sealed packs, and boxes.
Due to their collectible and speculative nature, trading card purchases cannot be returned or exchanged.

Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or not what you ordered, please contact our team within 14 days.
Include your order number and a photo clearly showing the issue so we can assist you promptly.
You can find a copy of your receipt in your email or by logging into your account, if you have one.
Pack your return securely to prevent damage during shipping.
We recommend using a trackable shipping service for your return.